FAQs Page
How do I reserve this property? What is the method of payment?
We have an online booking calendar on this website. Select your dates and book your home online via a major credit card. We accept Visa, MasterCard, or Discover credit or debit cards. For a small discount, you can pay via check or Venmo. Please message me and I will send a new invoice.
What is your cancellation policy?
Please contact me as soon as possible if you must cancel or change your reservation. If you cancel your reservation more than 60 days prior to the arrival date, you will receive a refund of all monies paid less any fees incurred. If you cancel your reservation within 60 days of the arrival date, you will lose all monies paid unless you have purchased Trip Insurance. (See below information regarding Trip Insurance). You must email us a notice of cancellation.
Do you require a damage deposit?
Yes, we charge a 250.00 refundable damage deposit. Damage insurance will cover reimbursement for non-intentional damages (see terms during the online booking). You will receive the terms and conditions associated with damage coverage upon making your reservation. Please notify us immediately if any damages occur.
How far is this home to the beach? Is the beach access public or private?
We are a short walk to a gated deeded beach access. We outflow into the back end of Grayton State Park.
A Google map is located on this website and it will show the exact address and location of the home. Check each listing for the exact location.
Do you supply linens?
Yes. Linens for the property are provided. All bath towels, washcloths, bed sheets, pillowcases, and kitchen towels, are provided. We provide beach towels but please wash them and dry them prior to your departure.
What is "Cleaning & Admin Fee"?
The Cleaning & Admin Fee covers non-rental fees associated with preparing the home for a guest stay. This includes cleaning, inspections, inventory management, supply set-up, outdoor preparation and other tasks associated with preparing the home for guest arrival.
What does an on-site host mean?
This means that the homeowner will possibly be on site in a separate dwelling.
Is WIFI and Cable Television provided?
WIFI and Smart TVs are available. The WIFI passwords will be provided via email and are also posted in the home.
Can we check in early, drop-off our luggage OR park in the driveway?
We will try our very best to accomodate you and your family. Our check-in time is at 4 pm CST, If you arrive early and you would like to go to the pool you will have a pool codeor if you would like to go to the beach please communicate with me prior to your arrival.
Are beach chairs, umbrellas and toys provided? Does the property have a pull wagon?
Yes, we have a handful of beach chairs on site. Umbrellas are in the garage as well. Please be respectful and if something gets broken please notify the homeowner so the item can be replaced. A pull wagon is provided for hauling beach gear, ice chests, and toys.
Are Bikes available?
There are 4 26 inch bikes and 3 24 inch bikes. Please check the tires before departing. There is a pump in the garage. If something is not working you can contact the onsite host.
Do you supply toilet paper, paper towels, garbage bags and soaps?
1 roll of paper towels
4 rolls of toilet paper
stack of napkins
facial tissues
30 ounces of Shampoo
30 ounces of Conditioner
30 ounces of body wash
Plenty of trash bags
Hand Soap
Dish Soap
Diswasher soap
Paper plates
Commercial ice machine
Coolers
What items do I need to bring?
Suntan spray/lotion. A good book.
Do you supply beach towels?
YES- Please wash the beach towels and fold them neatly in the cabinet for the next guest. DO NOT remove any of the bath towels from the home. Each stay will have enough beach towels for the amnount of guests staying in the carriage house.
What small kitchen appliances and cooking utensils are provided?
We have all of the standard items that you would typically find in a kitchen for preparing family meals (pots, pans, knives, etc.) including a toaster, microwave, coffee pot, and blender.
If you need an item that is not in any of the cabinets- Please do not hesitate to ask- It is most likeley in a storage area for the carriage house.
Where do we pick up the keys or obtain property access information?
Beach Therapy 30A has a lockbox so there is no key pick-up. Access codes for the home (and/or applicable gate codes) will be sent via email 1 week prior to your arrival. Driving directions will also be sent at this time.
Who do I call for a problem after arrival?
Feel free to call Eileen at 631-946-1189. I am onsite if there are any issues that may arise.